Back Office Support

About this service

Our Back-office support services provide complete assistance to property managers that cover maintenance, vendor management, and administrative support.

Support Services

The Assistant Property Manager/Office Manager's role is designed to assist the property manager in all aspects of the management of the client’s property. We can also add custom activities specific to your company.

Maintenance Support Services

  • Process maintenance requests.
  • Generate work orders.
  • Track maintenance team’s timesheets and work orders against pre-decided standards.
  • Allocate tasks to different pre-approved vendors/sub-contractors for different maintenance-related jobs.

Vendor Research and Support Services

  • Finding new vendors/sub-contractors or obtaining bids for maintenance activities.
  • Set up new vendors/sub-contractors in the system.
  • Entry of vendors/sub-contractors invoices, utilities, and other accounts payables.
  • Resolve invoices and payments-related issues with vendors/sub-contractors.
  • Regular vendor/sub-contractor reconciliation.

Administration Support Services

  • Entry of tenant leases into the accounting system.
  • Manage documents related to tenants, insurance policies, and insurance claim paperwork.
  • Operational reporting to senior management regarding open complaints, outstanding rent, etc.

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Frequently Asked Questions

How will you help me track my rental income and expenses?

We will categorize all rental income and expenses and create detailed reports to help you understand your cash flow and profitability. We will also help you develop a customized chart of accounts to track income and expenses related to each rental property you own.

Our Association or Property Management Company handles our accounting. Why should we change?

Many management firms do not have accounting employees with CPA/CA  certification OR the vast expertise required to handle accounting effectively. Furthermore, through outsourcing, we can assist customers save 40-50% on their accounting expenditures.

How do you ensure the security of sensitive financial data?

We take data security very seriously and have implemented various measures to ensure that your financial data is safe and secure. This includes using secure file transfer protocols, regularly monitoring our systems for vulnerabilities, and limiting access to sensitive data to only authorized personnel. Also, We will not disclose any confidential information to third parties without your express consent.

How do you manage delegation of work internally, especially as your personnel changes?

As a team, we have a structured workflow in place to ensure that your work will be delegated to a capable team supervised by a senior person. A senior person will supervise the team, serve as a single point of contact, and ensure high-quality results. Both the team leader and members receive the necessary training. In the event of any transition, our operation head will take care of the work & ensure continuity. He will also appoint a capable person ASAP to take care of the work.

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